RETURN POLICY
Our items are non-returnable.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, simply email luv@smilesongs.com with a photo and description of the damage. Received the wrong item? It happens rarely, and we’ll make that right. Your happiness is our mission!
ORDER TIMELINE
Our company normally creates handcrafted products within 14 days.
Often, orders process faster than that, but we can’t guarantee a faster processing time. Please factor production times and shipping into your order.
Need something in a rush? We’re happy to help! Email us at luv@smilesongs.com
MADE TO ORDER VS. PRE-MADE
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are hand-designed, but the pre-made is shipment-ready, while the made-to-order products take 7 days to be created for you.
Look an image shaped like this ribbon that reads PRINTABLE ART INSTANT DOWNLOAD if a printable art product is ready for instant download:
HANDMADE DISCLAIMER
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% made to order.
Care for your new product(s) by:
* DISPLAYING AWAY FROM DIRECT SUNLIGHT (may fade colors)
* AVOIDING RIPS OR TEARS TO ARTWORK (may damage QR code that allows art to sing)
Your product(s) can be damaged if:
* WET
* EXPOSED LONG TERM TO BRIGHT SUNLIGHT
* TORN
Custom Orders
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
Reminder:
Returns
Our items are non-returnable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at luv@smilesongs.com.
PRINTABLE ART
PRINTABLE ART products are a hi-resolution digital file of your purchase for you to print.
No physical products will be sent.
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Personal Use
You may print copies of Smile Songs printable art for your personal use ONLY. Any and all forms of commercial resale or licensing of Smile Songs art and songs are strictly prohibited.